Hello,
14 days ago, on August 30th 2018, i have a received a 110$ payment, since then Payoneer asked me to provide a government-issued photo ID in order to verify my identity, and in order to be able to request a card (i guess, since it still shows the 30$ error).
So i have provided an image of my national card ID (Tunisian), and received a confirmation email that my documents are under review (Reference number: 180830-008091), then on September 1st, i have attempted to link a canadian bank account, so i got a response from the "Payonner Approval Departement" asking me to provide a government-issued photo ID, having already did that, i simply waited for the last request to be approved.
After not receiving any response in the next 6 days, i have once again re-submitted my national card ID on September 6th, and i have once again received a confirmation email (refernce number: 180906-011072), but until today, none of my requests were approved, so i can't withdraw any money to my bank account, and i can't request a MasterCard as it still shows that i need to have at least 30$, even though i clearly have 110$, i really am in need to use that money, but i couldn't do anything for the last 12 days.
Can anyone provide more info (Customer ID: 27299063) ?
Thank you.