My account is closed by payoneer after 18 days review. I haven't used it not withdrawn a single payment. Just transferred some finds from freelancing site to card. The first the card was blocked then today account closed. What's the solution to it.? Can I have a new account?
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Account suspended
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Can minimum withdrawal amount to bank be decreased?
Hello there,
I have $55 in my account. I tried to withdraw it to bank but it says minimum is $200. I asked it in live chat support and they told to to get the payoneer card. But I tried it previously and i didn't receive my card. So i want to withdraw it to bank if possible.
I have $55 in my account. I tried to withdraw it to bank but it says minimum is $200. I asked it in live chat support and they told to to get the payoneer card. But I tried it previously and i didn't receive my card. So i want to withdraw it to bank if possible.
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adding bank account
can I use my bank account to my mother's bank account for withdrawing money
please help me out
please help me out
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Payoneer closed my account when I had to get my money from affiliate programs
Hello dear friends,
Let me introduce you to the next case I met with Payoneer.
Before that, I want to tell you that Payoneer has closed my account for refusal to follow their final verification step.
What does this mean and what they ask me to do?
This means what Payoneer says: Please note that we strictly comply with KYC, OFAC, AML, and the requirements of the Bank Secrecy Act (BSA), and we are also certified at a Payment Card Industry (PCI) Level 1 Data Security Standard (Payoneer's core obligations are to protect its clients' funds and prevent money laundering).
What they ask me to do:
Therefore, in order to resume full functionality of your Payoneer account, we kindly ask you to provide us with the requested document - a photo of yourself holding your photo ID and a piece of paper with "Payoneer" and today's date handwritten on it.
Ok now, but I have submitted my government issued ID through live chat support just a few weeks ago.
I also submitted a bank statement with my name and the exact address I provided in the application through live chat support just a few weeks ago.
And yet, what did Payoneer do with my Payoneer account just used for affiliate payments?
He closed it, of course. This despite the fact that today I had to receive nearly $ 1,000 in Payoneer from the affiliate partners I promoted last month.
Please now read my emails with Payoneer:
This e-mail is a reminder.
Thank you for providing your ID.
Please provide us with the following documents:
A photo of yourself holding BOTH your government issued ID and a piece of paper with today's date handwritten on it.
Dear Marius M,
Response 02/14/2018 06:41 AM
Following the previous mail that was sent to you, it seems that you haven't provided us with the relevant information within the requested time frame.
Your account has been temporarily disabled. Please note that once you provide us with the relevant requested information mentioned in the previous E-mail we will resume review of your account.
Thank you,
Arnold
Customer Approval Department
My email to Payoneer:
Dear Payoneer.com Team,
Why did you block my Payoneer account, unfounded?
Do you no longer need the commissions from my Payoneer transactions?
There are so many other companies used in my partner's payment methods system. Please let me know 
Meanwhile, we may be able to clarify a situation related to your requirements and which for me and my lawyer (Av. Cristian Ion Popescu) seems quite dubious.
1). I have submitted my government issued ID through a colleague of yours from live chat support just a few weeks ago.
2). I have submitted a bank statement with my name and the exact address I provided in the application through a colleague of yours from live chat support just a few weeks ago.
3). A photo of yourself holding BOTH your government issued ID and a piece of paper with today's date handwritten on it.
Are you really serious here?
Okay, and because you asked me to do this job from point 3 of my email, as a Payoneer customer, before sending this document that you asked me in point 3 of my email, I request a copy of that document in which a state institution will ask your clients to submit "A photo of client holding BOTH the government issued ID and a piece of paper with today's date handwritten on it".
After reading this document together with my lawyer, you have our assurances that I will follow the last "A photo of myself holding BOTH my government issued ID and a piece of paper with today's date handwritten on it." verification.
I look forward to your email.
Best Regards,
Marius M.
Answer from Payoneer:
Thank you for your email.
First of all, we do understand your concern and we apologize for any inconvenience.
Please note, however, that as a regulated US company and online service, Payoneer must comply with the rules and regulations imposed by the US government, MasterCard®, and our banks. In doing so, Payoneer account holders may be required to submit specific documentation that will assist us in ensuring the safety and security of all transactions done via Payoneer.
Please note that we strictly comply with KYC, OFAC, AML, and the requirements of the Bank Secrecy Act (BSA), and we are also certified at a Payment Card Industry (PCI) Level 1 Data Security Standard.
Payoneer's core obligations are to protect its clients' funds and prevent money laundering.
Therefore, in order to resume full functionality of your Payoneer account, we kindly ask you to provide us with the requested document - a photo of yourself holding your photo ID and a piece of paper with "Payoneer" and today's date handwritten on it. (Click here to view an example).
Thank you for your time and cooperation.
Have a nice day!
Thank you,
Sofia
Customer Care
My last email to Payoneer:
A question: Why is this just happening on my account? I have hundreds of friends and colleagues working with Payoneer and none of them ever happened to ask for it
You refused to send me the copy of that document in which a state institution will ask your clients to submit "A photo of client holding BOTH the government issued ID and a piece of paper with today's date handwritten on it". Under these circumstances, I find it obligated to refuse your last request.
I will address this situation with all my colleagues and friends, I will also come today to open a topic on your forum about my case, and at the same time I will post on well known webmastering forums about this. I want to see how many of your clients has struck this.
Marius M.
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Payoneer in the Philippines
Hello! I'm a new Payoneer user based in the Philippines. I just want to ask if either the Unionbank EON Card or BDO Cash Card will work when I withdraw my money?
Because Payoneer approved them when I linked them to my account, but because they're more of ATM cards and not debit cards, I'm scared that the transaction might fail and I won't get my money.
I hope someone answers my question soon. Thank you.
Because Payoneer approved them when I linked them to my account, but because they're more of ATM cards and not debit cards, I'm scared that the transaction might fail and I won't get my money.
I hope someone answers my question soon. Thank you.
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Card Annual Fees
Hello!
I recently applied for Payoneer and have already received my Payoneer MasterCard in USD currency. Annual fee for that card wasn`t charged yet, becase I have empty USD balance.
Now I have enough GBP balance to order MasterCard for GBP currency.
I wonder if I would be charged $29.95 per each card, or GBP card will be free of charge?
A am in doublt, because in GBP card order form, when I click 'Pricing and Fees', there is no annual fee listed (like $29.95 was for USD one). But on page payoneer.com/fees it is not clearly stated whether that annual fee is per each card or not: "Annual Fee: USD, EUR & GBP Card $29.95 (please note, fee in USD)". So I am wondering how then 29.95 USD will be charged from my GBP balance?
Also I am interested in recieving payments in EUR currency, so I want to ask same regarding EUR currency card.
I recently applied for Payoneer and have already received my Payoneer MasterCard in USD currency. Annual fee for that card wasn`t charged yet, becase I have empty USD balance.
Now I have enough GBP balance to order MasterCard for GBP currency.
I wonder if I would be charged $29.95 per each card, or GBP card will be free of charge?
A am in doublt, because in GBP card order form, when I click 'Pricing and Fees', there is no annual fee listed (like $29.95 was for USD one). But on page payoneer.com/fees it is not clearly stated whether that annual fee is per each card or not: "Annual Fee: USD, EUR & GBP Card $29.95 (please note, fee in USD)". So I am wondering how then 29.95 USD will be charged from my GBP balance?
Also I am interested in recieving payments in EUR currency, so I want to ask same regarding EUR currency card.
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How Can I track my card
Hi,
I applied to payoneer card more than a month ago, in my account it is said that the estimated time to arrive is between 17 - 22 January. And yesterday I received mail from payoneer about activation of my card. However I did not receive my card yet and I don't know where it is at current time. Is there a way to track it and see where the card is now?
regards
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Payment Approval Department disable my US Billing Service after 8 years of usage
Hello. I just want to share my problem to community and understand if it was something wrong from my side.
I use Payoneer from 2010 as exclusive iStock contributor and freelancer. In addition to freelance video editing work last year i design create and sell hand made accessories for cameras through "For Sale / Want to Buy" forums marketplaces. The profits where rather small but i was ok with this.
About 10 days ago i was contacted by Payment Approval Department [Reference Number: 180207-002823] they ask for invoices and email conversations, i send them and then they suddenly disabled my Payoneer Billing Service without explain what exact Terms and Conditions was violated. Few last payment where canceled and i have to explain this problem to shocked customers.
I read Terms and Conditions many times and i don't see any restrictions against my activity.
I just try to understand what was wrong and get answers what exact Terms and Conditions was violated and how can i fix things back?
This is the respond message i have to all my questions from Payment Approval Department: "Thank you for your interest in the Payoneer Billing Service.
After reviewing the details you provided, and in accordance with our Terms and Conditions, we regret to inform you that we were unable to approve your application for the service.
Please note that your Payoneer account is still active and you may continue receiving payments from any of Payoneer's official partners."
Support Chart also can not help, can not explain.
I have no any other payment options and this rejection makes me feel really bad.
I use Payoneer from 2010 as exclusive iStock contributor and freelancer. In addition to freelance video editing work last year i design create and sell hand made accessories for cameras through "For Sale / Want to Buy" forums marketplaces. The profits where rather small but i was ok with this.
About 10 days ago i was contacted by Payment Approval Department [Reference Number: 180207-002823] they ask for invoices and email conversations, i send them and then they suddenly disabled my Payoneer Billing Service without explain what exact Terms and Conditions was violated. Few last payment where canceled and i have to explain this problem to shocked customers.
I read Terms and Conditions many times and i don't see any restrictions against my activity.
I just try to understand what was wrong and get answers what exact Terms and Conditions was violated and how can i fix things back?
This is the respond message i have to all my questions from Payment Approval Department: "Thank you for your interest in the Payoneer Billing Service.
After reviewing the details you provided, and in accordance with our Terms and Conditions, we regret to inform you that we were unable to approve your application for the service.
Please note that your Payoneer account is still active and you may continue receiving payments from any of Payoneer's official partners."
Support Chart also can not help, can not explain.
I have no any other payment options and this rejection makes me feel really bad.
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Missing Information - Please contact Customer Support
A client sent 25 USD (Payment ID 67435804 Payment Date (EST.): 02/18/2018 3:10) You asked loader for verification. and from what I was told he already sent you everything you asked. As for what I can see in my account - no change. Still the same message "Missing Information - Please contact Customer Support"
Please let me know, have you received all required docs from loader, as loader said to me has sent all required docs. When will my payment be approved?
Please let me know, have you received all required docs from loader, as loader said to me has sent all required docs. When will my payment be approved?
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My Payoneer card is expired. but i still can not see "Renew Card" option on the website
My Payoneer card is expired. but i still can not see "Renew Card" option on the website.
I've contacted customer support via email but no reply till today. Ticket # LTK1216102476088X
please help me...
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I made a withdrawal request to my bank account 2 Days ago but haven't received Confirmation Email?
Hello Guys, I made a withdrawal request to my bank account On 24 Jan 2018. BBut ttoday 27 Janan 2018 but Still haven't received Withdrawal Request Confirmation still its in pending. I had a Talk With the Live chat They You will get that Yesterday In end of the day. But didn't get the email yet. So how much time it will take approval my request to withdrawal into bank? please Some answer my question. I need payment urgently
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Where i can see the balance History in my account
Hi,
I want to see my balance history. For example i want to see what was my balance last month on a particular date. Does any one know's how we can do that?
Regards,
I want to see my balance history. For example i want to see what was my balance last month on a particular date. Does any one know's how we can do that?
Regards,
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How do I add funds to my Payoneer Debit Card
I am losing my hair with Payoneer's customer service!
I would like someone to guide me as to how to add funds to my payoneer card. I reside outside of the USA and don't have any other type of credit cards. How can I add fund to the Payoneer card?!
I would like someone to guide me as to how to add funds to my payoneer card. I reside outside of the USA and don't have any other type of credit cards. How can I add fund to the Payoneer card?!
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