I am really feeling very worried and that's why i am writing here.
I gave a withdrawal of 3000 GBP and after one day i got email that my withdrawal is on hold as the bank account is on other name. I am asked to fill a form. I just filled the form and submit it.
But after passing some days i didn't get any update. I called their support, talked to an agent , and i am convinced that everything is fine, you will get your money with in 2 days.
But after that i got again the email containing to fill the form. I again filled it. Then after one hour i got the same email again from autosupport. And this time i have again submit the form. Just after an hour i got an email from their customer care that, until i give them the information and fill the form, my withdrawal can't be processed.
I replied back that i have filled this from several times and also provide the information in the email. But then no reply back from their support.
I get frustrated and go for a live chat. I asked the agent to either cancel my withdraw or process it. But i want my money back as soon as possible. The support agent promised me, you will get an update with in few business days.
I am really getting frustrated as my money on hold more than 12 days now. I am fallen in a loop of submitting form.
If it is not possible to process the withdraw then simply cancel it and back my money in my payoneer account. How many days i need to wait ? Or i will not get my money back ?
I will be really glad if anyone from Payoneer can help me to sorted out this issue soon. It would be really appreciated.
Date of withdrawal : 05th April, 2017
Amount of withdrawal : 3000 GBP
Payment ID No. 41370494
Best Regards
I gave a withdrawal of 3000 GBP and after one day i got email that my withdrawal is on hold as the bank account is on other name. I am asked to fill a form. I just filled the form and submit it.
But after passing some days i didn't get any update. I called their support, talked to an agent , and i am convinced that everything is fine, you will get your money with in 2 days.
But after that i got again the email containing to fill the form. I again filled it. Then after one hour i got the same email again from autosupport. And this time i have again submit the form. Just after an hour i got an email from their customer care that, until i give them the information and fill the form, my withdrawal can't be processed.
I replied back that i have filled this from several times and also provide the information in the email. But then no reply back from their support.
I get frustrated and go for a live chat. I asked the agent to either cancel my withdraw or process it. But i want my money back as soon as possible. The support agent promised me, you will get an update with in few business days.
I am really getting frustrated as my money on hold more than 12 days now. I am fallen in a loop of submitting form.
If it is not possible to process the withdraw then simply cancel it and back my money in my payoneer account. How many days i need to wait ? Or i will not get my money back ?
I will be really glad if anyone from Payoneer can help me to sorted out this issue soon. It would be really appreciated.
Date of withdrawal : 05th April, 2017
Amount of withdrawal : 3000 GBP
Payment ID No. 41370494
Best Regards