how to remove fiverr link from payoneer ?

i wanted to let know about the payoneer system . i joined 3 months ago. i've been a problem with my payoneer account

Customer Care message.

Please note that your account is still under review due to technical issue.
We apologize for the inconvenience has caused.

We can suggest you that you have a two option, please confirm us either one of them.

1. We are going to expedite your case however, we don't have a exact time frame.
2. You can close this account and reapply using a different email address.

If you would you would like to close and reapply please verify your information below.
Your full name and address
Your date of birth
The 4 last digits on bank Account:

Sincerely,
Megan
Customer Care
Date Created: 09/14/2016 08:00 PM
Date Last Updated: 09/19/2016 12:06 AM
they are suggest me you can close this account and reapply using a different email address !!!!!

i'm really shocked this system!!!!!!!

Many times i sending message to payoneer customer care. i tired that also and it didn't work?

what can i do?

Please Tell me..... How to remove fiverr link from payoneer........