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How to request payment? Please help!!

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hi everyone,

I'm a new user of Payoneer and I'm having problems trying to step up with it!

After creating my account and having finished all the confirmations of my identity and banking, I made a "Request Payment" and sent it to my customer. But it made no effects.

⚫ As informed by my customer:
"Payoneer doesn't allow me to send payment and ONLY allows transactions made between local banks in the U.S using (USD), not accepts wire transfer".

Here are something about my case:

⚫ I registered my payoneer and selected the "Use a prepaid MasterCard" option, not "Local bank account".

⚫ I couldn't find the option for "individual" in my "Request payment" page.

⚫ It seems like (for some reasons) I am only allowed to make transactions with companies. And the "Request payment" page asks me to provide "company name & website" for the payer. Weird!

⚫ I haven't received my card from Payoneer, so it remains inactive (Could that be a problem? I believe one can receive or request payments even if they are waiting for their cards.)

I have sent them messages, request email, facebook messages. But the total efforts just make no sense, so sad! :(

Looking forwards for prompt and helpful answers.

Thank you all, :)

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