Hi,
Yesterday morning I tried to withdraw some cash using my Payoneer card from a local ATM (in Mexico). The amount I tried to withdraw was around $280 (USD), and initially it looked like the ATM was about to give me the cash (I could even hear when the ATM was counting the bills), but in the last moment the ATM just stopped, displayed an error screen and told me that my bank didn't authorize this transaction (or something like that) and it didn't dispense any cash. It then gave me a receipt which stated that, in fact, I had received $0 from the ATM.
I then asked for help to a lady who worked at the ATM's bank, and she told me that those ATMs had those kind of issues sometimes, and that as long as the receipt said I had received $0, then I shouldn't have to worry about actually being charged by my bank (Payoneer in this case)
However, about one hour later I checked my Payoneer account online and I saw that $280 ATM transaction in the "Pending Authorizations" list (as if I had received the cash). This morning I just checked again, and the transaction is still in the "Pending Authorizations" list.
Should I worry about that, or will the $280 be automatically be refunded to my account? If so, how long does the refund usually takes?
Any kind of help with this issue will be greatly appreciated. Thanks in advance.
Yesterday morning I tried to withdraw some cash using my Payoneer card from a local ATM (in Mexico). The amount I tried to withdraw was around $280 (USD), and initially it looked like the ATM was about to give me the cash (I could even hear when the ATM was counting the bills), but in the last moment the ATM just stopped, displayed an error screen and told me that my bank didn't authorize this transaction (or something like that) and it didn't dispense any cash. It then gave me a receipt which stated that, in fact, I had received $0 from the ATM.
I then asked for help to a lady who worked at the ATM's bank, and she told me that those ATMs had those kind of issues sometimes, and that as long as the receipt said I had received $0, then I shouldn't have to worry about actually being charged by my bank (Payoneer in this case)
However, about one hour later I checked my Payoneer account online and I saw that $280 ATM transaction in the "Pending Authorizations" list (as if I had received the cash). This morning I just checked again, and the transaction is still in the "Pending Authorizations" list.
Should I worry about that, or will the $280 be automatically be refunded to my account? If so, how long does the refund usually takes?
Any kind of help with this issue will be greatly appreciated. Thanks in advance.