I have a payment held for a week now. They requested me to send my ID again and fill the questionarie a second time, then requested more proof of the payment, so I sent the invoice for the payment, plus forms for the government, then they said it was not sufficient, that I needed to send "screenshots of relevant conversations with the client where it can be read that we agree on the payment". I've replied that the person sending the payment is not the same guy I talk to, but a person in charge of the money transfers, I don't have anything like that.
From that day I've had zero email responses, chat assistants just tell me that I have to keep waiting, but honestly I don't know what's going on. The same client had sent me other 3 payments in the past, with similar amounts. Even more, I know a person that does work for the same company and he's been working with them for over a year and never had any issues.
From that day I've had zero email responses, chat assistants just tell me that I have to keep waiting, but honestly I don't know what's going on. The same client had sent me other 3 payments in the past, with similar amounts. Even more, I know a person that does work for the same company and he's been working with them for over a year and never had any issues.