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When will I get my payment?

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My client had paid on 07/07/2016 00:05 and still my waiting for my payments. In the transaction page it said missing information and I have contacted around 6 times so far (phone & chat support) and still looking for a outcome.

As it has been around 15 days so, what should I do? One of client is paying twice in a month, for the first payment I got stuck on Payoneer and some more client want to pay me for the second milestone. In this case I am really afraid to ask client to pay through Payoneer.

I would love to hear from experts or who is using payoneer for long, would be glad if you share your experiences.

Thanks in advance for your tips.

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