iam not satisfied with this late and this bad service

hi
i want some one from support center to answer me
why all this late i get money on 12/13/2016
and you reject it
so then why you didnot refund it why
no replay and when chat with you tell me please wait blablablabla
i sent to you screenshot of my earning on affiliate network
and also no answer
i will not use this bad service again
i want from you to refund money and close this account
my ticket is
161215-007555