Must order a new card (the current card is almost new)

Hello! I cannot understand why do I have to order a new prepaid card, if my current card has more than 3 years before expiring. The message I receive is the following:

"Your prepaid MasterCard® needs to be replaced – please order your new card before December 15th, 2016.
Why do I need a new card?
We have selected our long-standing partner, Choice Bank, to manage the card transactions for your business from here forward. Choice Bank offers you robust payment solutions which will help you to grow your business in the future.
How do I order my new card?
Please log in to Payoneer and order your new prepaid MasterCard®, today. Failure to order a new card by December 15th, 2016 could result in problems accessing future payments."

I tried to contact the customer support almost 5 days ago but didn't get any answer at all. I'm simply being ignored. I'd appreciate if anyone can give me reasonable arguments on this question: why the hell I must order a new card, if I got mine like half a year ago? I had to wait it for a month, plus I had to order two times, because the first one got lost by post. All my incomes are from my card right now and I need at least some explanations. Thank you.