Hello,
I joined Payoneer earlier this year as PayPal was taking too long to do things amidst Covid. I submitted all of the ID documents to open the Payoneer account, which were accepted after about two weeks. Then in another request, some documents were requested due to Brexit. I submitted these, and received an email saying they had been accepted. I had no notifications in Payoneer requesting more documents.
Now, quite randomly I received an email months later asking for more documents. I have checked in the Payoneer portal, and it says that my passport was rejected, as was my proof of address.
Can someone explain what is going on with this? I see there are a lot of posts regarding ID verification.
I'm sorry but if you can't provide some reassurance that this will be finalised for good soon, I will have to go elsewhere for withdrawal of freelancer income. This is not fair on people working hard; we shouldn't have to wait weeks for responses, only to be told what we provided wasn't good enough (twice).
Without customer care (you provide none), our only option is the forum. If I don't have a response from a Payoneer representative on here by Friday, I will not be withdrawing into or withdrawing from Payoneer any more. I hope you understand.
You have customers. So do I. provide some level of customer care. Otherwise you are just a faceless web page taking and giving money. Not very reassuring.
Thanks.
I joined Payoneer earlier this year as PayPal was taking too long to do things amidst Covid. I submitted all of the ID documents to open the Payoneer account, which were accepted after about two weeks. Then in another request, some documents were requested due to Brexit. I submitted these, and received an email saying they had been accepted. I had no notifications in Payoneer requesting more documents.
Now, quite randomly I received an email months later asking for more documents. I have checked in the Payoneer portal, and it says that my passport was rejected, as was my proof of address.
Can someone explain what is going on with this? I see there are a lot of posts regarding ID verification.
I'm sorry but if you can't provide some reassurance that this will be finalised for good soon, I will have to go elsewhere for withdrawal of freelancer income. This is not fair on people working hard; we shouldn't have to wait weeks for responses, only to be told what we provided wasn't good enough (twice).
Without customer care (you provide none), our only option is the forum. If I don't have a response from a Payoneer representative on here by Friday, I will not be withdrawing into or withdrawing from Payoneer any more. I hope you understand.
You have customers. So do I. provide some level of customer care. Otherwise you are just a faceless web page taking and giving money. Not very reassuring.
Thanks.