Payoneer closed my account for 'undisclosed' reasons

Hi,
I opened a Payoneer account  but have yet to start receiving money for it so there has been no activity yet on my Payoneer account.

A few days ago I couldn't log in, my account has been closed.
Could you help me find out why ?

Customer support has not been helpful, they apparently have 'standard' answers : 'undisclosed reasons' and 'we are unable to provide you with services'.
I need to know if the reason is the inactivity or something else.

Even better, is there a way you could help me reinstate the account because I am expecting funds soon and now don't have a US ACH to send it to.

Thanks for your help
Kris