Why was my application declined?

Hi!
I create one account payoneer, i have 18 years, its my first time one i application for payoneer card
Customer ID: 17792245
I have 2 answer from payoneer:
1-Your account has been closed for undisclosed reasons. Please contact F4F to find an alternative method of parament.


Sincerely,

Megan

Customer Care

And 2-
Please be advised - we no longer be able to offer you our services.

Sincerely,

Joe

Customer Care

But...i dont understand way,please help me, i need one payoneer account,thank you sow mutch for answer